Shipping Policy
Order Processing Time
All orders will be processed within 1-3 business days after payment is confirmed.
Processing time may be delayed during holidays or promotions.
Delivery Time
Domestic delivery: Estimated time is 3-7 business days.
International delivery: Estimated time is 7-14 business days, depending on the destination country and customs processing time.
Once the order is shipped, you will receive a confirmation email with a tracking number.
Delivery Fees
Domestic Orders: Free shipping for orders over a certain amount (please check the specific amount on the checkout page).
International Orders: Shipping costs will be calculated based on the destination, weight and size, and you can check the specific costs at checkout.
Package Tracking
Once your order is shipped, you will receive an email with a tracking number, which you can use to check the status of your package at any time.
Duties and Import Taxes
For international orders, customs duties and import taxes in the destination country are the responsibility of the consignee. We cannot control or foresee these costs, and the specific costs are determined by customs.
Order Issues
If you encounter problems during delivery, such as lost or damaged packages, please contact our customer service (support@vanicreaam.site) within 7 days of receiving the package. We will assist you in resolving the issue.
Shipping Restrictions
Due to legal, transportation or other restrictions, we may not be able to provide delivery services to certain areas. During checkout, you can confirm whether delivery can be made to your address.
Shipping Policy Updates
We reserve the right to modify or update this shipping policy at any time. The revised policy will be posted on the website, and all new orders will follow the latest policy.