Return Policy
Thank you for purchasing a vanicreaam product! We are committed to ensuring your satisfaction. If you are not completely satisfied with the product you received, we offer an easy return service. Please read the return policy below carefully.
Return conditions
In order to process a smooth return, please ensure that the following conditions are met:
Returns must be submitted within 30 days of receiving the product.
Products must be in their original packaging and unused (including all original tags and included accessories).
Returned products must be undamaged.
How to return a product
Submit a return request
Please contact our customer service team at support@vanicreaam.site with your order number and reason for return.
Wait for confirmation
We will process the return request within 1-2 business days of receiving it and provide detailed return instructions and address.
Returning the product
Please package the product properly and send it back via a trackable shipping method.
Refund processing
We will process the refund within 7-10 business days after receiving the returned product and confirming that it meets the return conditions. The refund will be refunded to your original payment account.
Return costs
For returns due to product quality issues or wrong shipment, we will cover the return shipping costs.
For returns due to other reasons (such as dislike, change of mind, etc.), the shipping costs are borne by the customer.
Non-returnable items
The following items are not eligible for return:
Special sale items or limited-time promotion items (unless the item is defective).
The item has been used or the packaging has been opened.
Return requests after 30 days.
Damaged or defective items
If the item you received is damaged or defective, please contact the customer service team immediately and provide photo evidence. We will provide you with a full refund or exchange service.
Contact us
If you have any questions about our return policy or need further assistance, please contact us at the following methods:
📧 Email: support@vanicreaam.site
Thank you for your support of vanicreaam, we are always committed to providing you with high-quality skin care products and excellent customer service!